Returns and refunds

If something is not right, you have 7 days from delivery to tell us.

What we accept back

• The wrong item was delivered.
• The item arrived damaged or faulty.
• The item is materially different from its description on this site.
• An unopened item you simply changed your mind about, with the seal and packaging intact.

What we cannot accept back

• Groceries, food, drinks and other perishables.
• Underwear, swimwear, earrings and other personal items once opened.
• Items damaged by misuse, or with the seal broken on software and consumables.
• Anything reported after 7 days.

How to start a return
Sign in, open the order, and use the enquiry link — or call or WhatsApp us with your order number. We will confirm the return and arrange collection or a drop-off point.

Refunds
Once the item is back with us and checked, refunds are sent within 5 working days: card payments go back to the same card, transfers and pay-on-delivery orders go to your bank account. Where the return is our fault, we cover the delivery cost both ways.

Faulty after 7 days
Manufacturer warranty applies where the product carries one. Contact us and we will help you claim it.