Returns and refunds

If something is not right, you have 7 days from delivery to tell us.

What we accept back

• The wrong item was delivered.
• The item arrived damaged or faulty.
• The item is materially different from its description on this site.
• An unopened item you simply changed your mind about, with the seal and packaging intact.

What we cannot accept back

• Groceries, food, drinks and other perishables.
• Underwear, swimwear, earrings and other personal items once opened.
• Items damaged by misuse, or with the seal broken on software and consumables.
• Anything reported after 7 days.

How to start a return
Sign in, open the order, and use the enquiry link — or call or WhatsApp us with your order number. We will confirm the return and arrange collection or a drop-off point.

Refunds
Once the item is back with us and checked, refunds are sent within 5 working days: card payments go back to the same card, transfers and cash payments go to your bank account. Where the return is our fault, we cover the delivery cost both ways.

Faulty after 7 days
Manufacturer warranty applies where the product carries one. Contact us and we will help you claim it.