Frequently asked questions

Do I need an account to order?
No. You can check out as a guest with just your name, phone number and address. An account keeps your addresses and order history for next time.

How do I know an item is in stock?
The product page shows it. If an item is out of stock you can ask us to email you the moment it is back — nothing is ever oversold.

Are the products genuine?
Yes. We buy from authorised distributors and our own team checks every parcel before dispatch. There are no third-party sellers on this site.

Can I change my order after paying?
If it has not been dispatched, yes — call or WhatsApp us with your order number and we will amend it.

Can I collect instead of paying for delivery?
Contact us before ordering and we will tell you whether collection is available for your items.

Do you deliver on Sundays and public holidays?
Our couriers work Monday to Saturday. Orders placed on Sunday are dispatched on Monday.

What if nobody is home?
The agent will call the number on the order. If they cannot reach you, the parcel is held and re-attempted the next working day.

How do I get an invoice for my company?
Every order confirmation email includes an invoice. Need your company name and TIN on it? Reply to that email and we will reissue it.